InDigital Blog

Facebook Messenger For Website – 10 Minute Setup

Adding Facebook Messenger to your website has never been easier. With one plugin for WordPress and Shopify it's live in 10 minutes

Facebook Messenger

Facebook messenger is something most of us are familiar with, the floating head of that person whose message you’re trying to avoid…

But for messenger for businesses can not be ignored. Facebook research shows that 61% of users have messaged a business in the last 90 days. 70% of respondents expected businesses to be available by messenger for support. The most important finding though is that 59% expected to message a business about buying a product.

Why Facebook Messenger over LiveChat?

The next question you might have when considering to add Facebook Messenger to a website is why not use a live chat plugin instead.

There are some amazing LiveChat plugins out there like ZenDesk and they’re not expensive starting at just €5 per month. To keep it brief we think the main reason for using messenger is this one simple reason.

Your customers use messaging all day on their phone, they don’t have to wait on your website for you to write back. With LiveChat customers will drop off or get disconnected in a long chat session. With messenger, they can go about their day and get a notification when you reply.

Adding Facebook Messenger Your Website

Our recommended plugin for both WordPress and Shopify is Chaty. We tested many apps including the official Facebook Plugin and found Chaty to be the better option as you can add two messaging options.

Chaty For WordPress | Chaty For Shopify

Time needed: 10 minutes

How To Add Facebook Messenger To a Website

  1. Install The Plugin

    Install the plugin on WordPress Or Shopify

  2. Pick Messaging Services

    You can pick two messaging services in the free version. Add messenger only if you wish or add WhatsApp Business also.

  3. Setting Up facebook Messenger

    You’ll need your Facebook page messenger link. This is just your business and your business username. Ours, for example, is

  4. Customise The Widget

    Pick to position the messenger button down the bottom left or right. Pick the colour, CTA, Icon, Fonts, & Animation.

  5. Triggers

    You can set the widget to appear after X time, or when a user goes to leave the site, or after they scroll X % of the page.

Messenger Setup Done

That’s it, we promised ten minutes and without that coffee break that’s how long it would have taken, we’d say. If you’re not seeing the widget yet clear your browser history and revisit your website and it should work.

Subscribe To Our Newsletter Today

Get updates just like this article straight to your inbox

Fancy something else to Read?

Our Most Popular Articles