Facebook messenger is something most of us are familiar with, the floating head of that person whose message you’re trying to avoid…
But for messenger for businesses can not be ignored. Facebook research shows that 61% of users have messaged a business in the last 90 days. 70% of respondents expected businesses to be available by messenger for support. The most important finding though is that 59% expected to message a business about buying a product.
Why Facebook Messenger over LiveChat?
The next question you might have when considering to add Facebook Messenger to a website is why not use a live chat plugin instead.
There are some amazing LiveChat plugins out there like ZenDesk and they’re not expensive starting at just €5 per month. To keep it brief we think the main reason for using messenger is this one simple reason.
Your customers use messaging all day on their phone, they don’t have to wait on your website for you to write back. With LiveChat customers will drop off or get disconnected in a long chat session. With messenger, they can go about their day and get a notification when you reply.
Adding Facebook Messenger Your Website
Our recommended plugin for both WordPress and Shopify is Chaty. We tested many apps including the official Facebook Plugin and found Chaty to be the better option as you can add two messaging options.
Time needed: 10 minutes
How To Add Facebook Messenger To a Website
- Install The Plugin
Install the plugin on WordPress Or Shopify
- Pick Messaging Services
You can pick two messaging services in the free version. Add messenger only if you wish or add WhatsApp Business also.
- Setting Up facebook Messenger
- Customise The Widget
Pick to position the messenger button down the bottom left or right. Pick the colour, CTA, Icon, Fonts, & Animation.
You can set the widget to appear after X time, or when a user goes to leave the site, or after they scroll X % of the page.
Messenger Setup Done
That’s it, we promised ten minutes and without that coffee break that’s how long it would have taken, we’d say. If you’re not seeing the widget yet clear your browser history and revisit your website and it should work.